FAQs
General Information
Q: What is EcoHelioss?
A: EcoHelioss is a leading brand providing high-quality solar-powered and portable energy solutions. We offer a range of products designed to meet your power needs in a sustainable and eco-friendly manner.
Q: Where can I buy EcoHelioss products?
A: You can purchase EcoHelioss products directly from our website, ecohelioss.com, as well as from various online and offline retailers.
Q: Do EcoHelioss products come with a warranty?
A: Yes, all EcoHelioss products come with a warranty. The duration of the warranty varies by product. Please refer to the specific product page for detailed warranty information.
Q: How do I contact customer support?
A: You can reach our customer support team via email at ecoheliosslux@gmail.com or through our website's contact form. We are here to assist you with any inquiries or issues.
Product-Specific Information
EcoHelioss 21W Portable Solar Charger
Q: What devices can I charge with the EcoHelioss 21W Portable Solar Charger?
A: This solar charger is compatible with a variety of devices including smartphones, tablets, iPads, and other USB-powered devices.
Q: Is the EcoHelioss 21W Portable Solar Charger waterproof?
A: The solar panel itself has an advanced ETFE layer that is waterproof, but the controller part is not. We recommend keeping the controller dry.
Q: How long does it take to charge an iPhone 8 with this charger?
A: Under standard testing conditions (1000W/square meter, AM1.5, 25°C), it takes about 2-3 hours to fully charge an iPhone 8.
EcoHelioss Large Capacity Extreme Power Bank
Q: What is the capacity of the EcoHelioss Large Capacity Extreme Power Bank?
A: The power bank has a colossal capacity of 24000mAh, making it ideal for multiple electronic devices.
Q: How fast can it charge devices?
A: The power bank supports 100W fast charging, capable of quickly charging laptops, tablets, cell phones, and other devices through its PD3.0 USB-C port.
Q: Does it have any additional features?
A: Yes, it includes a digital display showing power, voltage, and current in real-time, as well as an LED light for regular illumination and emergency SOS mode.
EcoHelioss LED Waterproof Floodlight Panel Solar Light
Q: How many variants does this floodlight come in?
A: The floodlight is available in four variants: 50W, 100W, 200W, and 300W, each with different LED counts and battery capacities.
Q: Are these lights waterproof?
A: Yes, the EcoHelioss floodlight has a waterproof surface, making it suitable for outdoor use in various weather conditions.
Q: What is included in the package?
A: Each package includes the solar floodlight, a remote control (batteries not included), and mounting hardware.
EcoHelioss Portable 70W Foldable Solar Panel
Q: Is the EcoHelioss 70W Foldable Solar Panel easy to carry?
A: Yes, the solar panel is foldable and compact, making it highly portable and convenient for outdoor activities.
Q: What is the conversion rate of this solar panel?
A: The panel has a conversion rate of 20%, ensuring efficient power generation.
Q: What devices can it charge?
A: It features a USB output suitable for charging cell phones and other USB-powered devices.
EcoHelioss Solar Powered 4G & WIFI 2K Portable CCTV Camera
Q: How does the EcoHelioss CCTV camera operate without wiring?
A: The camera is powered by a built-in battery that is charged by the attached solar panel, eliminating the need for wiring or electricity bills.
Q: What features does this camera offer?
A: The camera offers 4MP super HD quality, night vision, PIR motion detection, two-way audio, PTZ control, and is IP66 waterproof.
Q: Can I control the camera remotely?
A: Yes, you can control the camera and view live footage through a dedicated mobile app available for iOS and Android.
EcoHelioss Solar Power Bank Portable Charger
Q: What is the capacity of the EcoHelioss Solar Power Bank?
A: The power bank has a capacity of 200000mAh, providing ample power for your devices during outdoor activities.
Q: What are its key features?
A: The power bank features multiple output interfaces (USB, Micro USB, Lightning, USB-Type C), a built-in LED flashlight, and is waterproof, making it perfect for outdoor use.
Q: Is it safe to use?
A: Yes, the power bank includes multiple protection systems against overcharging, overdischarge, overvoltage, overcurrent, and short circuits.
Technical Support
Q: How do I update the firmware of my EcoHelioss CCTV camera?
A: Firmware updates can be performed through the mobile app. Follow the instructions provided in the app to complete the update process.
Q: My EcoHelioss solar charger is not charging my device. What should I do?
A: Ensure the solar panel is placed in direct sunlight and check the connections. If the issue persists, contact our customer support for further assistance.